“Enablement” is the key. Still bearing high customer care costs and under-delivering on your profitability targets?

Convert your customer care interface into self-serving interfaces, but don’t stop at that: make each of these interactions a new revenue opportunity by creating an additional channel for service discovery.

One97 can help you to earn more from your customers while reducing your total cost of customer ownership. Enhance the efficacy of your network by streamlining information availability, shortening the time to fulfill customer requirements and enhance customer satisfaction.

Through our interactive self-care interfaces available on Voice, SMS, USSD, WAP, Video and as widgets on mobile handsets, One97 increases the interactivity of your subscribers, increasing their sense of ownership in the network and increasing retention. Our self-care platform gives customers the flexibility to receive and update account information, subscribe to best-fit plans, provide feedback, seek personal care and provision new value added services.