Upwardly mobile trends
Mobile Marketing is coming of age in India! We have been around in this space for about a decade, watching, doing and learning. We will keep sharing our insights and point of view through this section.
This is our first post: Upwardly mobile trends
Incredible India is about to get more incredible with 1billion mobile subscribers, 50million mobile internet users, 32million smartphone users. Based on what we have seen and learnt, we would like to share with you the top mobile trends for marketers in 2012, with our recommendations.
Upwardly Trend #1: Smartphone numbers will grow and how!
Smartphone users in India are using their phones for more than 2.5 hrs per day, of which communication (calls, SMS, emails) accounts for only 28% of usage. Younger Smartphone users (15-25 yr olds) spend more than 3 hrs per day on their phones and spend 60% of the time on entertainment & browsing. e.g., gaming, surfing the net and multimedia. Source.
Our Take: This means sheer euphoria for advertisers -a dream-come-true scenario, because brands can touch the lives of their targets via videos, visuals and much else. Stay ahead of the times!
Upwardly Trend #2: Mobile internet usage will shoot up
Google predicts 50mn+ mobile internet. With the advent of HTML5, marketers will go all out to reach their customer prospects on mobile. 30-40% mobile users are already losing patience trying to access a website on mobile. (Source) A sub optimal user experience is what most have been used to so far. But this is about to change.
Our Take: This makes a clear fertile ground for marketers to create targeted properties through apps and mobile Internet websites and make an impact on their target audience.
Upwardly Trend #3: Social exposure on mobile will rule the roost
Our mobile devices go with us everywhere we go! This makes their reach far beyond the conventional PC access. Hence it is only logical to expect that more than half of social networking will be done on mobile phones. Facebook’s social page shows 350 million active users accessing social sites using mobile.
Our Take: Simple! Go social if you haven’t already. If you have, then add more meat to your social presence!
Upwardly Trend #4: We will see vids, vids and more vids being consumed
Videos will become a greater trend in mobile marketing. With so many smartphones already capable of capturing and playing video, it is time for advertisers and campaign planners to look at various avenues of integration through mobile. We have already seen mobisodes making a dent in the content universe, Youtube on mobile and video been used in QR code advertisements or other promotions. Already 21% of people browse videos on their mobile handsets + 7m Youtube video views happens on YouTube mobile every month. Source
Our Take: Marketers are recommended to take this to the next level making a strong visual impact through mobiles.
Upwardly Trend #5: Easy anywhere digital gratification will boom
Mobile coupons are such key enabler of mobile commerce. Mobile coupons can act as a Actionable advertisement, Payment incentive, Loyalty builder. mCoupons have so far been used to engage customers and drive loyalty. We see a mix of such digital gratification as mCoupons, talktime top up’s and customized content gaining traction this year.
According to the Juniper Research data, mCoupons will dominate mobile retail marketing spend for the next few years.
Our Take: Make hay while sun shines! Coupons should be included in multiple areas of a campaign, targeted to individual consumers shopping habits. Additionally, bricks and mortar companies need to understand and process mobile coupons more efficiently and quickly, making them a way to continually connect with consumers. Use more and more instant means of gratification winning consumer loyalty.
Upwardly Trend #6: mCommerce will click more consumers
We are now witnessing the second innings of E-commerce in India! Till now PCs and laptops were used for browsing and looking for best deals. But with information about most products readily available, most online purchase decisions are made quickly. What this means is that you don’t really need a 17 inch screen to complete an online purchase; you can do it on your mobile phone app. The recent BCG report says that the projected fee-based revenue from mobile commerce could exceed $4.5 billion by 2015 in India! Souce
Our Take: mCommerce figures are already showing a strong case for making it a foundation of your marketing budgets this year.
Upwardly Trend #7: “Mera app!” Apps will now go regional
The year 2012 would see apps targeted at Indian consumers comfortable with their regional languages. So imagine a regional newspaper and content in Malayalam or Quickoffice in Punjabi. We also see the apps becoming more engaging and a way of life! They will become utility and engagement driven.
Our Take: For the marketers this means that they should plan apps targeted at specific demographic profiles in their own languages. With features in phones bought in the hinterland supporting this, engaging the Tier 3 and below audience is not going to remain a dream.
Upwardly Trend #8: SMS and Voice will take on their permissible & innovative avatars.
As per TRAI DND guidelines, SPAM messaging has reduced to tolerable limits. But the use of the media of voice and SMS is nowhere close to being over. We will see both these mediums moving towards pull rather than push only focusing on permissible marketing, getting more personalized, targeted and innovative to reach and engage consumers through contests, portals, IVR, regional customization and more. The rural hinterland space in this arena is still a blue ocean. This year it will see a great deal of traction in regional voice and SMS marketing for a not-so-urban audience.
Our Take: The marketers should see the opportunity and integrate these mediums in their strategy to get a 360 degree efficiency and a healthy ROIs from their campaigns.
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